Location: Lagos Reports To: Head, Quality Assurance
Summary
To ensure that all Network Surveillance Tools and Systems in the Network Operations Center function optimally on a 24 x 7 basis, manage a team of two administrators located in Abuja and Lagos NOC and to provide a seamless use experience to all end users of such tools & systems.
Responsibilities
Drawing up a schedule for daily, weekly & monthly housekeeping tasks (user management, file system management, database management, template management, script management etc.), ensuring that the schedule is followed through and reporting the same to senior management.
Ensuring that all system backups are taken as per schedule and any upgrades that are required do not hamper normal usage of the tools by end-users.
Ensuring all changes to tools & systems follow IHS Change Policy & Procedures and are document properly.
Ensuring that connectivity checks for all the NOC tools are performed on time and as per pre-agreed schedule, recording the same in maintenance database and providing reports to management on demand.
Keeping an open channel for communication with all end-users for reporting of degraded services as and when they occur and provide prompt support for resolution of faults on the tools.
Keep track of all escalated / identified issues by means of constant engagement with regional tool admins, take ownership of all such issues and seeing these through to resolution.
Ensuring that all escalated issues are properly updated into a central knowledge base system with correct RCA and descriptive resolutions procedure.
Prepare simple, easy to understand notes / articles for end-users for efficient usage of all tools and systems, file these properly into the knowledge base system and ensuring that these are readily available for use.
Ensuring service continuity at all times and all levels by following established change management processes.
Preparing high level reports on tools performance, issues reported or identified, progress update on resolution of issues etc. and sharing the same with senior management as per requirement or pre-defined schedules.
Maintain good working relationship with the tools vendors & contractors, measure their performance, coordinate their activities and provide reporting to the management on the same.
Provide leadership on innovation to his team in the areas of automation of NOC reporting tools, extraction and analysis of data etc, encourage out-of-the-box thinking and testing simple automated solution to reduce repetitive manual work
Education & Experience Education:
B.Sc. in Electrical Electronics /Computer Science/Engineering or a related field.
Experience:
4 years Hands On experience in Technical Support or similar role
2 Years in Supervisory within NOC/ISP or IT environment.
Training:
SLA Management
Basic knowledge of IP Infrastructure, Oracle and Networking in an Operations and Maintenance Center, Network Management Center and Network Operations Center
Scripting on various Monitoring Applications
OSS, iManager, Netnumen, ACC, Telemetry, SUN Systems connectivity, interfaces and Protocol
Data Management and Reporting
Business Object Application
ITIL Manager
Written and Spoken Communication Skills
How to Apply Interested and qualified candidates should send their CV's and Cover Letter to: talent@ihstowers.com indicating in the subject bar the name of the role. Application Closing Date 21st June, 2018. Related Post: Graduate Sales Intern at GE Nigeria
Job Title: English Personalized Internet Assessor Work Location: Nigeria
Job Type: Part time, Independent Contractor, Work from Home
What does the job involve? In this job you will be reviewing online search results in order to improve their content and quality. You will be required to provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this role will involve reviewing the language used in the search results by examining grammar, tone and cultural relevance.
Through this work you will be making a valuable contribution by expressing your opinion on the quality and content of what is currently out there on the web. You will play a part in improving the quality of one of the largest search engines in the world using both your PC and required Smartphone device.
Who is suitable for this job? We are currently seeking dynamic and creative people who have a strong interest in social media, specifically those who are an active daily user of Gmail. We also require suitable candidates to own & use a smartphone – Android or iPhone – and have a familiarity with other forms of social media and Google products. You should also be flexible, reliable and have the ability to interpret and follow established guidelines.
You will have the flexibility and freedom to work from your own home, working your own hours. Hours for this role are up to 20 hours per week depending on task availability. We are currently seeking people who have a specific smartphone device (Android 4.1 or higher or iPhone 4S or higher) to complete tasks.
What are the main requirements for the job?
You must be fluent in written and verbal English
You must be living in Nigeria for the last 5 consecutive years
You must own and use a Smartphone (Android V4.1 or higher or iPhone V4S or higher) to complete tasks.
The majority of the task types will require both a desktop/laptop and a Smartphone
Gmail must be your primary email account
Active daily user of Gmail and other forms of social media.
You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in Nigeria
Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
Experience in use of web browsers to navigate and interact with a variety of content
What's next? Don't Delay! Submit your application through the below link using a desktop PC / Laptop and a member of our recruitment team will review your application.
Vitafoam Management Trainee Program (MTP) is a 12-month program structured to groom young and talented, Nigerian graduates in the different areas of the Business for future growth.
The framework is a mix of projects, classroom and hands-on experiences for the Trainees. At the end of the program, the trainees with the outstanding performance and work disposition will be placed in their job roles.
The Program, amongst basic employability skills shall focus on integrity, innovativeness, entrepreneurship, smart-work and tenacity.