Job Title: Customer Care Representative
Department: Operations / Support Team
Location: Remote (Full Time)
About the Role
Hydra-Scola is seeking a Customer Support Representative who will serve as the voice of our brand and the first point of contact for our customers. We are seeking someone empathetic, articulate, and patient who excels at problem-solving and creating delightful user experiences.
If this sounds like you, and you're passionate about supporting people and making their journey smoother, we’d love to work with you.
What You'll Do
- Handle customer inquiries via email, chat, or phone in a timely and professional manner
- Troubleshoot issues and provide effective solutions
- Document common customer issues and help improve the internal knowledge base
- Collaborate with product and marketing teams to deliver customer feedback
- Maintain a high level of customer satisfaction through empathy and efficiency
- Track issues and report data insights to improve the user experience
What You'll Need
- 1+ years of experience in a customer support role (preferably remote or SaaS environment)
- Excellent communication skills (spoken and written)
- Patience and empathy when handling concerns
- Familiarity with support tools (e.g., Zendesk, Intercom, or similar)
- Ability to multitask and work in a fast-paced environment
- Growth mindset and a willingness to learn
Why Work With Us?
- People-first culture where all voices are heard and valued
