Customer Service Representative Job at TPPC

About the job

Company Description

TPPC (The Paper Packaging Company) is a pioneer in the sustainable packaging industry, dedicated to revolutionizing the way food and beverages are packaged and consumed. Founded in 2014, TPPC is committed to environmental responsibility and innovation, reshaping the packaging landscape with eco-friendly products.

Role Description

This is a full-time on-site Customer Service Representative role located in Lagos. The Customer Service Representative will be responsible for ensuring customer satisfaction by providing excellent customer support and experiences on a daily basis.

Qualifications

• Customer Service Representatives and Customer Service skills
• Customer Support and Customer Experience skills
• Ability to prioritize customer satisfaction
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution abilities

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Job Opportunity: Sales Representative (Full-Time, Remote)

Location: Remote

Working Hours: 12 PM – 8 PM EST | Monday–Friday

Compensation: $700–$1000 CAD Base + $1,000–$5,000 CAD Commission Monthly

Language: Fluent English Required

About Us

Canadian LED Ltd. is a fast-growing LED screen manufacturing and rental company based in Alberta, Canada. In just 2 years, we’ve scaled by over 200% year-over-year by combining top-tier equipment with exceptional service. Our clients include businesses and non-profits across Canada, and we pride ourselves on our quick response times (quotes within 30 minutes!) and affordable, high-quality solutions.

Your Role

We’re looking for a proactive and results-driven Sales Representative who is hungry to grow their income and thrive in a fast-moving environment. You’ll manage inbound leads and expand your earnings by exploring outbound sales via cold outreach and LinkedIn.

Responsibilities

Qualify inbound and outbound B2B leads

Schedule and confirm appointments

Follow up with prospects through email, phone, and WhatsApp

Manage and update leads in our CRM (GoHighLevel)

Conduct competitor research and generate new prospects (Apollo, LinkedIn Sales Navigator)

Create custom proposals and negotiate deals

Collaborate with the team and attend coaching sessions

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Requirements

2+ years of B2B sales experience (inbound and(or) outbound)

Fluent in English with strong verbal and written communication

Proven ability to close deals and meet quotas

Confident with cold calling and LinkedIn outreach

Job Opportunity: Customer Care Representative at Hydra-Scola (Remote)

Job Title: Customer Care Representative

Department: Operations / Support Team

Location: Remote (Full Time)

 About the Role

Hydra-Scola is seeking a Customer Support Representative who will serve as the voice of our brand and the first point of contact for our customers. We are seeking someone empathetic, articulate, and patient who excels at problem-solving and creating delightful user experiences.

If this sounds like you, and you're passionate about supporting people and making their journey smoother, we’d love to work with you.

What You'll Do

• Handle customer inquiries via email, chat, or phone in a timely and professional manner
• Troubleshoot issues and provide effective solutions
• Document common customer issues and help improve the internal knowledge base
• Collaborate with product and marketing teams to deliver customer feedback
• Maintain a high level of customer satisfaction through empathy and efficiency
• Track issues and report data insights to improve the user experience

What You'll Need

• 1+ years of experience in a customer support role (preferably remote or SaaS environment)
• Excellent communication skills (spoken and written)
• Patience and empathy when handling concerns
• Familiarity with support tools (e.g., Zendesk, Intercom, or similar)
• Ability to multitask and work in a fast-paced environment
• Growth mindset and a willingness to learn

Why Work With Us?

• People-first culture where all voices are heard and valued

Customer Support (Remote) _$1500/USD/Month

eStaffing Inc.  Lagos, Lagos State, Nigeria

Location: - Anywhere in the World Remote

Number of openings- 25 

Client Industry Healthcare & Hospitality

• (Person should be able to speak in english)
• As a Customer Support Representative your responsibilities will consist of tasks surrounding helping customers with questions, feature requests, and bug reports.
• This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with client. The compensation will be paid hourly basis and payment terms will be weekly.
• we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to outstandingly unravel solutions.
• Guide the daily operations (e.g. on-boarding, activations) of the merchant business
• Brainstorm and prioritize practical, pragmatic solutions that can be accomplished quickly
• At least 1 - 3 year of work experience in a customer-facing role such as Customer Support, Sales, etc. Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.

Click Here to Apply

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Customer Care Officer at Ibadan Electricity Distribution Company

Job Title: Customer Care Officer

Location: Ibadan, Oyo
Specialization: Customer Care

Job Description

• Managing the day to day running of IBEDC's Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services      

Responsibilities

• Assists in the implementation of IBEDC's customer service policies and strategy
• Responds to customer inquiries, requests and complaints
• Creates and manages customer log - database to monitor and track all customer issues and resolution
• Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
• Executes the day-to-day operations of the unit and oversees call centre operations

Qualifications and Requirements

• Good understanding of Electricity Distribution Business and the Power Sector in general
• Knowledge of Utility Industries
• Strong Customer Relation Management Skills
• Good knowledge of Marketing & Customer insights
• Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
• Proficient in the use of Microsoft Office suite
• Minimum Qualification - Bachelor Degree  
• Required Experience 3 - 5 years  

Application Closing Date
10th May, 2018.

CLICK HERE TO APPLY ONLINE

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Graduate Customer Service Officer Job at UBA

Reference No: UBAAbuja/NorthCentralCSO/FTO2018

Location: Municipal Area Council - Abuja (FCT), Makurdi - Benue, Nigeria; Lokoja - Kogi, Ilorin - Kwara.

Contract Type: Permanent

Job Functions: Banking

Industries: Financial Services



Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales

Role and Responsibilities
Customer Relations Management/Sales:

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

Customer Service Ambassador:

• Service Improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service Issues Resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

Educational Qualification:

• Minimum Educational level - B.Sc. in any related discipline

Age:

•  27 years and below

Experience (Optional):

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage)

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

Application Closing Date
11th May, 2018.

CLICK HERE TO APPLY ONLINE

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Customer Care Service Officer Job Mark Gray Industry Ltd

Job Title: Customer Care Service Officer

Location: Lagos 

Responsibilities

• Receives and directs clients.
• Manages incoming and outgoing calls.
• Handles and arranges files and documents.
• Manages calenders, appointments and meetings.
• Participates in trainings/seminars and trains others.

Requirements and Skills

• Excellent communication skills.
• Good customer relationship.
• ICT and presentation skills.
• Must be Organised and punctual.
• Should have a positive mindset.
• HND/B.Sc or its equivalent
• 1 year work Experience

Application Closes on 30th April, 2018.

Interested and qualified candidates should send their Applications and CV's to: info@markgrayindustries.com

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Customer Service/Admin Officer at Top Grade Project Ltd

Title: Customer Service/Admin Officer

Location: Lagos, Nigeria

Attract potential clients by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

Job Summary

Liaise between clients and the company, assist with complaint & process error resolution, account questions, billing, cancellations, and other queries.

Primary responsibilities

·        Resolve client complaints via phone, email, or social media.

·        Use telephones to reach out to clients and verify account information.

·        Greet clients and ascertain reason for calling.

·        Cancel or upgrade client orders

·        Assist with placement of orders, refunds, or exchanges.

·        Advise on company information.

·        Take payment information and other pertinent information such as addresses and phone numbers.

·        Attempt to persuade clients to reconsider cancellation.

·        Compile reports on overall customer satisfaction.

Administrative Responsibilities

You will act as the point of contact for all employees, providing administrative support and managing their queries.

Main duties include:

Core Function 1

·        managing office stock

·        Organizing company records.

·        Adequately prepare for research activities

·        Provide regular reports updates on (e.g. expenses and office budgets)

Core Function 2

·        Establish work priorities

·        Delegate and allocate tasks to work teams

·        Co-ordinate office administrative procedures

·        Ensure deadlines are met and procedures are followed.

·        Review, evaluate and implement new procedures and policies

·        Prepare reports and presentations with statistical data, as assigned

Requirements

·        Must have completed the compulsory NYSC scheme

·        HND/BSC with a minimum of second class lower division from an accredited Institution

·        Solid knowledge of office procedures

·        Experience with office management software like MS Office (MS Excel and MS Word, specifically)

·        Strong organization skills with a problem-solving attitude

·        Excellent written and verbal communication skills

·        Attention to detail

·        Additional qualifications in Office Administration are a plus

Salary Range:

Salary, bonuses and benefits would be negotiated at the interview (Very attractive).

Additional Working Incentives:

Professional training, capability and capacity development

Maternity leaves, study leaves and work leave where applicable

Application Closing Date

All applications must be submitted on or before Friday 23rd of March, 2018.

CLICK HERE TO START APPLICATION PROCESS

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