Who We Are
NewGlobe is working with visionary governments around the world to dramatically improve the quality of basic education. Founded in 2007, we partner with governments to provide integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom practice, and parent engagement -- all grounded in learning science -- to ensure each teacher is empowered to engage children in transformational learning, Our data-driven approach has been validated by a Nobel-winning researcher and recognition by international leaders in Education. We imagine a world where all children can access an education that unlocks their full potential.
We need bright minds who want to be part of building a new globe -- a more equitable globe -- to join us. More information: newglobe education
About The Role
The Officer, IT Operations role combines the provision of front-line support and superior customer service to our schools and support teams with the responsibility for one of our key functional areas in IT Operations, including asset management, problem management, and support office support. The Officer role rotates between these functional areas, bringing fresh energy and insights to each area, while gaining experience over the different aspects required to ensure our Tech investments deliver on our ambitious mission. It will involve rolling up your sleeves to get the day to day done with ensuring overall delivery excellence for your assigned area.
The role reports to the Manager, IT Operations, who has broad oversight over the programme, and involves mentoring and developing Associates.
What You Will Do
Ensure delivery against one of our key functional areas for IT Operations:
Teacher Tablets: ensuring high availability of teacher tablets, including proper assignment, monitoring, and troubleshooting.
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Smartphones and Tablets - ensuring high availability of school leaders and field staff devices, including proper assignment, monitoring and management (mobile device management), and procurement.
Problem Management - ensuring that all Tech issues ("incidents") are properly tracked and regularly analyzed to identify our key "problems" (recurring incidents) - and to work on sustainable solutions
Support Office Support: ensuring the support office is high-functioning - working IT Assets (laptops, printers, etc.), network, firewall, PBX, etc.
Provide first point of IT support contact for all staff, covering all hardware, software, and associated peripherals.
Proactively troubleshoot using reports and data analytic tools provided - and also contribute back to their evolution and improvement.
Deploy IT assets and associated peripherals, including new installations and redeployment of existing equipment.
