Customer Support (Remote) _$1500/USD/Month

eStaffing Inc.  Lagos, Lagos State, Nigeria

Location: - Anywhere in the World Remote

Number of openings- 25 

Client Industry Healthcare & Hospitality

• (Person should be able to speak in english)
• As a Customer Support Representative your responsibilities will consist of tasks surrounding helping customers with questions, feature requests, and bug reports.
• This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with client. The compensation will be paid hourly basis and payment terms will be weekly.
• we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to outstandingly unravel solutions.
• Guide the daily operations (e.g. on-boarding, activations) of the merchant business
• Brainstorm and prioritize practical, pragmatic solutions that can be accomplished quickly
• At least 1 - 3 year of work experience in a customer-facing role such as Customer Support, Sales, etc. Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.

Click Here to Apply

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Customer Care Officer at Ibadan Electricity Distribution Company

Job Title: Customer Care Officer

Location: Ibadan, Oyo
Specialization: Customer Care

Job Description

• Managing the day to day running of IBEDC's Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services      

Responsibilities

• Assists in the implementation of IBEDC's customer service policies and strategy
• Responds to customer inquiries, requests and complaints
• Creates and manages customer log - database to monitor and track all customer issues and resolution
• Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
• Executes the day-to-day operations of the unit and oversees call centre operations

Qualifications and Requirements

• Good understanding of Electricity Distribution Business and the Power Sector in general
• Knowledge of Utility Industries
• Strong Customer Relation Management Skills
• Good knowledge of Marketing & Customer insights
• Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
• Proficient in the use of Microsoft Office suite
• Minimum Qualification - Bachelor Degree  
• Required Experience 3 - 5 years  

Application Closing Date
10th May, 2018.

CLICK HERE TO APPLY ONLINE

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Graduate Customer Service Officer Job at UBA

Reference No: UBAAbuja/NorthCentralCSO/FTO2018

Location: Municipal Area Council - Abuja (FCT), Makurdi - Benue, Nigeria; Lokoja - Kogi, Ilorin - Kwara.

Contract Type: Permanent

Job Functions: Banking

Industries: Financial Services



Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales

Role and Responsibilities
Customer Relations Management/Sales:

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

Customer Service Ambassador:

• Service Improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service Issues Resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

Educational Qualification:

• Minimum Educational level - B.Sc. in any related discipline

Age:

•  27 years and below

Experience (Optional):

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage)

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

Application Closing Date
11th May, 2018.

CLICK HERE TO APPLY ONLINE

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Customer Care Service Officer Job Mark Gray Industry Ltd

Job Title: Customer Care Service Officer

Location: Lagos 

Responsibilities

• Receives and directs clients.
• Manages incoming and outgoing calls.
• Handles and arranges files and documents.
• Manages calenders, appointments and meetings.
• Participates in trainings/seminars and trains others.

Requirements and Skills

• Excellent communication skills.
• Good customer relationship.
• ICT and presentation skills.
• Must be Organised and punctual.
• Should have a positive mindset.
• HND/B.Sc or its equivalent
• 1 year work Experience

Application Closes on 30th April, 2018.

Interested and qualified candidates should send their Applications and CV's to: info@markgrayindustries.com

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Customer Service/Admin Officer at Top Grade Project Ltd

Title: Customer Service/Admin Officer

Location: Lagos, Nigeria

Attract potential clients by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

Job Summary

Liaise between clients and the company, assist with complaint & process error resolution, account questions, billing, cancellations, and other queries.

Primary responsibilities

·        Resolve client complaints via phone, email, or social media.

·        Use telephones to reach out to clients and verify account information.

·        Greet clients and ascertain reason for calling.

·        Cancel or upgrade client orders

·        Assist with placement of orders, refunds, or exchanges.

·        Advise on company information.

·        Take payment information and other pertinent information such as addresses and phone numbers.

·        Attempt to persuade clients to reconsider cancellation.

·        Compile reports on overall customer satisfaction.

Administrative Responsibilities

You will act as the point of contact for all employees, providing administrative support and managing their queries.

Main duties include:

Core Function 1

·        managing office stock

·        Organizing company records.

·        Adequately prepare for research activities

·        Provide regular reports updates on (e.g. expenses and office budgets)

Core Function 2

·        Establish work priorities

·        Delegate and allocate tasks to work teams

·        Co-ordinate office administrative procedures

·        Ensure deadlines are met and procedures are followed.

·        Review, evaluate and implement new procedures and policies

·        Prepare reports and presentations with statistical data, as assigned

Requirements

·        Must have completed the compulsory NYSC scheme

·        HND/BSC with a minimum of second class lower division from an accredited Institution

·        Solid knowledge of office procedures

·        Experience with office management software like MS Office (MS Excel and MS Word, specifically)

·        Strong organization skills with a problem-solving attitude

·        Excellent written and verbal communication skills

·        Attention to detail

·        Additional qualifications in Office Administration are a plus

Salary Range:

Salary, bonuses and benefits would be negotiated at the interview (Very attractive).

Additional Working Incentives:

Professional training, capability and capacity development

Maternity leaves, study leaves and work leave where applicable

Application Closing Date

All applications must be submitted on or before Friday 23rd of March, 2018.

CLICK HERE TO START APPLICATION PROCESS

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Call Center Representative at Kolcrest Global Services

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

 Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Mode of Application

All qualified and interested applicants should forward phone number, location discipline and role applied to this phone number 0815-155-6414 or forward a comprehensive resume/CV  to the company e-mail address kolcrestservices@outlook.com: email for urgent recruitment and must be willing to resume duty immediately.

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Customer Care Executive at G4S Secure Solutions Nigeria Limited

Job Title: Customer Care Executive

Location: Lagos

Main Purpose of the Role

• Responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services.
• Troubleshooting problems and coordinate with various internal departments to resolve problems.

Other responsibilities include:

• Interact with customers by phone, e-mail and/or face-to-face regarding various care issues.
• Conducting and reporting NPS monthly
• Regular soft calls and visits to the customers
• Administration of customer satisfaction surveys ( 2 times in a year)
• Document and Follow through to resolve all customer complaints
• Gather and report relevant information about the industry, business prospects and competition
• Make a monthly summary report .
• Provide hands on support of customer care initiatives such as automated provisioning, online billing and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.
• Regular update of client details and information
• Develop and maintain relationships which benefit client
• Keep abreast of competitor activity and recommend any necessary tactical action
• Identify new opportunities
• Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
• Maintain good relationships with customers through regular phone contact,e-mails or the personal contact
• Handling customer complaints and enquiries and also to proffer solution
• Managing existing client contract and expanding existing contract for new business opportunities
• To provide client with in-depth knowledge of our business and excellent service
• Identify and develop sources of potential clients
• Analyse records of customer inquiries
• Maintain accurate records of all contacts with clients
• Overcome client resistance/objections to services we provide
• Any other that may be needful and assigned

Qualifications, Knowledge & Experience

• University Graduate or equivalent
• At least 2 years hardcore sales experience
• Experience in a multinational organization
• Experience in a software sales environment
• Knowledge of implementing sales and marketing policy and procedures

Personal Attributes:

• Proactive in their work and willing to take the initiative to propose and implement new approaches
• Results oriented
• Commercial flair
• Passion for customer service
• Able to work without supervision
• High level of integrity
• Excellent communication and negotiation skills

Competencies:

• Refer to Aligned Sales Competency Framework

Application Closing Date
7th February, 2018.

Method of Application
Interested and qualified candidates should send their CV's and a one page letter setting out why they are the right candidate for this position to: hr@ng.g4s.com

Note: Candidates without the requisite experience should not apply.

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Job Opportunities At Student Lodge For Field Agents

Are you friendly? can you talk to people easily? Then this job is for you.

Requirements

• Ability to self-organize multiple tasks well and to Complete them on time with a clear focus on results.
• Candidate must have good analytic skills.
• Candidates must also have an excellent sense of priorities.
• Candidates should be able to work with little or no supervision

Duties of our Field Agents

• Must be able to get new houses to be put up on the site.
• Write reports and give regular updates to a supervising officer.
• Attain deep understanding of  studentlodgeNG and our services
• Report to Regional Managers or assigned persons regularly.
• Act as liaison between studentlodgeNG and house owners on and off campus

Benefits of  Our Field Agents

• Enjoy Monthly salary as stated on your Appointment Letter
• Get access to our Branded kits.
• Build a career in real estates.

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Japanese Government(MEXT) Scholarship For Teachers (2018)

Job Opportunity At First Bank For Web Designer Intern

Operation and Admin Associates Needed At Fashpa Online Ltd

Fashpa is looking for a Associate of Operations & Admin who possesses a natural enthusiasm for supporting all our back office operations with outstanding tools and processes

Position Summary:

No position at Fashpa is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with technology and using it to create a unique interaction between our employees, customers, and the Fashpa brand; the Operations Associate will lead all operational efforts required to achieve individual company goals in our new concept.

The essential responsibilities include but are not limited to:

FINANCE / REPORTS:

• Serve as the point person and oversee coordination of finance and petty cash in the office
• Keep a daily variance sales sheet and update accounts 
• Keep a sales/ product performance that should be emailed to CEO
• Keep Accurate Petty Cash records
• Maintain fabric and clothing inventory and act as gatekeeper for the store
• Manage inventory and fabric purchases
• Participate in budget setting and sales target
• Act as the key contact for tax and ensure tax receipts are banked and stored
• Act as key contact for the banks and ensure all POS receipts are accurately stored

PRODUCTION & RETAIL OPERATIONS:

● Develop and maintain in-store and cross-functional processes to ensure efficient movement of product into and out of showroom while maintaining inventory accuracy.
●  Support Fashpa stores with day-to-day operational tasks including ordering supplies, managing office access,
●  Provide real time and weekly feedback on factory production, office admin and delivery and sales performance
●  Maintain seamless and effective communication with production staff and retail associates and delivery team
●  Ensure office facility maintenance necessary to run the business efficiently

INVENTORY:

●  Uphold consistent inventory accuracy and controls in store and in the warehouse
●  Ensure the selling floor and back of house reflects the brand and concept standards at all times
●  Ensure inventory levels and product assortments meet customers needs

PEOPLE & CULTURE:

●  Hire, train and manage factory staff to ensure production levels remain optimum
●  Consistently provide performance feedback to ensure growth, change and results
●  Understand the core values and culture of Fashpa and reflect these in all efforts

Related Post: Customer Experience Associate Needed At Fashpa Online Ltd

CUSTOMER EXPERIENCE:

●  Understand the user experience and act and work tirelessly to ensure all customers receive their orders in time.
●  Work with delivery partners to ensure we get the best rates and that products are delivered in a timely manner
●  Maintain extraordinary customer experience feedback and scoring on service evaluation

EXPERIENCE AND SKILLS:

●  Be super organized and pay attention to detail any relevant operations experience in a fast ­paced, creative service environment

Customer Experience Associate Needed At Fashpa Online Ltd

Fashpa is seeking sales associates who can provide the best shopping experience to our awesome clientele in our Lagos location.

Summary

Job Title:                                  Customer Experience Associate

Organisation:                          Fashpa Online Limited

Location:                                 Lagos

Experience:                             1 – 3 years

Minimum Qualification :         HND/NCE

Application Closes:                Thursday, 30 November 2017

What’s the opportunity?  

We are Fashpa a fashion retailer in Lagos. Our vision. Transform Fashion Industry with Tech. We are looking for a rare one, a Customer Experience Associate - our spin on a Sales Associate to join our team.  

What’s a Customer Experience Associate, exactly?

This is fashion-conscious, service-oriented, incentive driven, sales powerhouse. Customer Experience Associates bring their knowledge of our product and brand to the forefront and complete the package deal with their love for style, passion for quality and insistence on top-tier service. They fully understand and appreciate the importance of our customer's happiness and are willing to get innovative to ensure the customer has the best shopping experience possible. Our one to one fit studio experience offers customers both an alternative and complementary service to our web-driven model. Don't think traditional retail shop; what we're building you haven't seen before.

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What's exciting about this opportunity?  

Our shopping experience comes in a variety of forms. As a customer experience associate, you will be at the helm of in-store and online experience for our customers, from supporting customers who curiously wander into the store and those who contact us online. Your extensive product knowledge and service mindset establishes you as a memorable ambassador for the Fashpa brand.  

Okay, now I’m interested. Who are you looking for

You…

• Have sales experience in traditional retail or relevant sales experience and understand the power of generating leads