NewGlobe Nigeria is Recruiting Officer, IT Operations

Who We Are 

NewGlobe is working with visionary governments around the world to dramatically improve the quality of basic education. Founded in 2007, we partner with governments to provide integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom practice, and parent engagement -- all grounded in learning science -- to ensure each teacher is empowered to engage children in transformational learning, Our data-driven approach has been validated by a Nobel-winning researcher and recognition by international leaders in Education. We imagine a world where all children can access an education that unlocks their full potential.

We need bright minds who want to be part of building a new globe -- a more equitable globe -- to join us. More information: newglobe education

About The Role

The Officer, IT Operations role combines the provision of front-line support and superior customer service to our schools and support teams with the responsibility for one of our key functional areas in IT Operations, including asset management, problem management, and support office support. The Officer role rotates between these functional areas, bringing fresh energy and insights to each area, while gaining experience over the different aspects required to ensure our Tech investments deliver on our ambitious mission. It will involve rolling up your sleeves to get the day to day done with ensuring overall delivery excellence for your assigned area.

The role reports to the Manager, IT Operations, who has broad oversight over the programme, and involves mentoring and developing Associates.

What You Will Do

Ensure delivery against one of our key functional areas for IT Operations:

Teacher Tablets: ensuring high availability of teacher tablets, including proper assignment, monitoring, and troubleshooting.

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Smartphones and Tablets - ensuring high availability of school leaders and field staff devices, including proper assignment, monitoring and management (mobile device management), and procurement.

Problem Management - ensuring that all Tech issues ("incidents") are properly tracked and regularly analyzed to identify our key "problems" (recurring incidents) - and to work on sustainable solutions

Support Office Support: ensuring the support office is high-functioning - working IT Assets (laptops, printers, etc.), network, firewall, PBX, etc.

Provide first point of IT support contact for all staff, covering all hardware, software, and associated peripherals.

Proactively troubleshoot using reports and data analytic tools provided - and also contribute back to their evolution and improvement.

Deploy IT assets and associated peripherals, including new installations and redeployment of existing equipment.

System Architect

Turing  Lagos, Lagos State, (Nigeria Remote)

Full-time - Mid-Senior level

About the Job

A U.S.-based company that is providing fact-based, practical, and tailored consulting services to organizations of all sizes, is looking for a System Architect. The selected candidate will be responsible for informing the project lead on the status, problems, and development of the software. The company has been operating for over 3 decades and has expertise in turnaround management & performance enhancement for high high-profile businesses across the globe.

They’re offering a competitive salary, flexible hours, and a wide range of opportunities for career growth and development. This is an incredible chance to join a professional team and make an impact. This is a time-sensitive position, so we urge you to apply as soon as possible. Don’t miss out on this chance to fly unfettered and reach your personal career goals.

Job Responsibilities:

• Possess a thorough understanding of how to customize the Angular, iOS, and Android frameworks
• Control the platform's features and improvements for customers
• Make sure features are delivered on time and with high quality
• Ensure the SW process is implemented in the project after appropriate consultation
• Follow up on the effort estimate for Requests for Change from Product Management
• Ensure the functional area and its features have undergone pre-integration testing and verification
• Verify that the specified test procedures are used, and record the results
• Participate in enterprise architecture activities and take the lead in component architecture
• Take part in defining the architecture and strategy for future technology
• Create and maintain corporate structures and business systems
• For component architecture, review and study complex technologies and system assessments
• Assist with the execution of initiatives and projects ranging from simple to sophisticated
• Design the architecture of a project
• Verify that applications follow recognized standards, rules, procedures, and best practices.
• Recognize the needs in terms of compliance and risk management for the supported areas
• Provide deep technical and system consulting to internal clients and technical management to achieve alignment with the Enterprise Architecture
• Remain abreast of new capabilities and technology in order to stay prepared to satisfy and exceed client expectations

What we expect you to bring:

• Have knowledge on Angular, IOS and Android, Kafka,
• hands on experience on any of above is required
• Ensure the delivery of features in scope, time and quality.
• Ensure that the SW process is applied in the project in consultation.
• Report status, issues and progress of the SW development to the SW project lead
• Effort estimation for Change Requests from Product Management
• Ensure pre-integration testing and verification for the functional area and its features.
• Ensure the implementation of defined test strategies and document the achieved results.

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Skills Required:

• Strong programming skills

IT Systems Administrator

Turing  Lagos, Lagos State, Nigeria (Remote)

Full-time · Entry level

 About the job

A U.S.-based company that is building a reliable banking platform that allows businesses to offer their clients financial services, is looking for an IT Systems Administrator. The selected candidate will be responsible for creating procedures and making updates to ensure SOC compliance. The company is the only BaaS provider that guarantees everyone across the globe has access to top-notch financial solutions regardless of their financial standing. The company has managed to secure $48mn+ during their Series B round of funding.

Job Responsibilities:

• Exercise caution when managing assets, and update any necessary processes for doing so
• Control the building's security access for Brivo vendors
• Design, configure, install, and maintain cloud-based servers, storage, network, and application solutions
• Handle IT problems and alarms quickly and professionally
• Work together to develop network and security standards, including the investigation and assessment of potential technology alternatives, and create diagrams and written setup instructions for a system
• Retain all the necessary computer equipment and backup tools
• Investigate problems and troubleshoot system, network, SSO, 2FA, etc.
• Help identify and fix hardware or software problems, and replace components as necessary
• Plan and implement the annual security training for the entire organization
• Monitor and keep up with computers, applications like GSuite, Zoom, Synapse Applications, and other programs
• Deliver IT orientation to new hires and assist with IT during their onboarding and exit procedures
• Help end-users with a variety of tasks, such as system configuration or problem-solving, face-to-face via Zoom, Google Meet, Slack, or over the phone
• Participate as an on-call participant during emergency situations and system maintenance updates, and remain accessible until the problem is addressed, reduced, or resolved
• Shared findings should be recorded and presented to Platform Engineering for any necessary help

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Job Requirements:

• Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)

Senior Tools Administrator at IHS Towers

Job Title: Senior Tools Administrator

Location: Lagos
Reports To: Head, Quality Assurance

Summary

• To ensure that all Network Surveillance Tools and Systems in the Network Operations Center function optimally on a 24 x 7 basis, manage a team of two administrators located in Abuja and Lagos NOC and to provide a seamless use experience to all end users of such tools & systems.

Responsibilities

• Drawing up a schedule for daily, weekly & monthly housekeeping tasks (user management, file system management, database management, template management, script management etc.), ensuring that the schedule is followed through and reporting the same to senior management.
• Ensuring that all system backups are taken as per schedule and any upgrades that are required do not hamper normal usage of the tools by end-users.
• Ensuring all changes to tools & systems follow IHS Change Policy & Procedures and are document properly.
• Ensuring that connectivity checks for all the NOC tools are performed on time and as per pre-agreed schedule, recording the same in maintenance database and providing reports to management on demand.
• Keeping an open channel for communication with all end-users for reporting of degraded services as and when they occur and provide prompt support for resolution of faults on the tools.
• Keep track of all escalated / identified issues by means of constant engagement with regional tool admins, take ownership of all such issues and seeing these through to resolution.
• Ensuring that all escalated issues are properly updated into a central knowledge base system with correct RCA and descriptive resolutions procedure.
• Prepare simple, easy to understand notes / articles for end-users for efficient usage of all tools and systems, file these properly into the knowledge base system and ensuring that these are readily available for use.
• Ensuring service continuity at all times and all levels by following established change management processes.
• Preparing high level reports on tools performance, issues reported or identified, progress update on resolution of issues etc. and sharing the same with senior management as per requirement or pre-defined schedules.
• Maintain good working relationship with the tools vendors & contractors, measure their performance, coordinate their activities and provide reporting to the management on the same.
• Provide leadership on innovation to his team in the areas of automation of NOC reporting tools, extraction and analysis of data etc, encourage out-of-the-box thinking and testing simple automated solution to reduce repetitive manual work

Education & Experience
Education:

• B.Sc. in Electrical Electronics /Computer Science/Engineering or a related field.

Experience:

• 4 years Hands On experience in Technical Support or similar role
• 2 Years in Supervisory within NOC/ISP or IT environment.

Training:

• SLA Management
• Basic knowledge of IP Infrastructure, Oracle and Networking in an Operations and Maintenance Center, Network Management Center and Network Operations Center
• Scripting on various Monitoring Applications
• OSS, iManager, Netnumen, ACC, Telemetry, SUN Systems connectivity, interfaces and Protocol
• Data Management and Reporting
• Business Object Application
• ITIL Manager
• Written and Spoken Communication Skills

How to Apply
Interested and qualified candidates should send their CV's and Cover Letter to: talent@ihstowers.com indicating in the subject bar the name of the role.

Application Closing Date
21st June, 2018. 

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HP Start2Grow Graduate Program-Pre-Sales Technical Consultant

Title: Start2Grow Graduate Program - Pre-Sales Technical Consultant
Job ID: 3029198 
Locations: Casablanca, Morocco; Lagos, Nigeria; 

Detailed Description

• As a Start2Grow Graduate, you will be delivering technical pre-sales support on the HP portfolio of Personal Systems and Printing products, solutions and services. The Presales Technical Consultants (or “TC” in short) play a critical role by consulting our customers and business partners, acting as trusted advisors.
• In this role you will receive continuous face-to-face, hands-on and virtual trainings on technologies, HP’s leading products, solutions and services. Trainings will be held locally and abroad to develop skills and competencies on the latest IT subject areas.
• The program will also give you the opportunity to improve your soft skills by creating your own development plan, including sales and leadership trainings, on-the-job stretch assignments, feedback sessions, and coaching with world class IT leaders.

Requirements
Among your superpowers, do you have:

• Graduate degree obtained in the last 12 months preferably in a technical/engineering field
• Current experience and knowledge of computer technologies, hardware, operating systems, software, networking technologies.
• Passion about technology and innovation
• Fluency in English + fluency in the native language of the country you are applying to
• Excel and PowerPoint knowledge
• Troubleshooting and problem-solving skills
• Self-motivation, confidence and fast learning skills
• Strong communication skills, creativity and proactiveness
• Experience in Digital Media Entertainment will be an asset.

Benefits
Begin your journey by reinventing the best practices other companies already look up to. Join us, we offer you:

• A competitive 2-year contract (to start with)
• In-company development programs and platforms
• International and cross-functional exposure
• Future development opportunities to build your own career across different businesses and functions. 

Application Closing Date
Not Specified.

CLICK HERE TO APPLY ONLINE

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System Engineer at New Horizons Ltd

JOB DESCRIPTION

Managing and monitoring all installed systems and infrastructure. Installing, configuring, testing and maintaining operating systems, application software and system management tools.

RESPONSIBILITIES

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution

REQUIREMENTS

Minimum of HND in any related field

Extra certification will be an added advantage

Should be based in Lagos

Application deadline: Fri 18, May 2018

CLICK HERE TO APPLY ONLINE

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Tizeti Network Graduate Trainee Program

Account Graduate Trainee

Required Skills and Qualifications

• Excellent Knowledge of Microsoft Packages
• BSc/HND Accounting(2nd class upper division / Upper credit ).
• ICAN/ACCA is an added advantage

Operations Trainee

Required Skills and Qualifications

• Sound knowledge of networking (CCNA is an added advantage)
• BSc/HND in Engineering or Applied Sciences (2.1 or upper credit)

Network Operations Trainee

Required Skills and Qualifications

• Sound knowledge of networking (CCNA is an added advantage)
• BSc/HND in Engineering or Applied Sciences (2.1 or upper credit)

Application Closing Date
25th March, 2018.

How to Apply
Interested and qualified candidates should:

CLICK HERE TO APPLY FOR ACCOUNT GRADUATE TRAINEE

CLICK HERE TO APPLY FOR GRADUATE OPERATIONS TRAINEE

CLICK HERE TO APPLY FOR NETWORK OPERATIONS TRAINEE

System Analyst Job at Maryland Global Initiatives Corporation Nigeria (MGIC)

Job Title: System Analyst

Location: Abuja

Job Description

• Providing the delivery team with the domain knowledge support to facilitate effective disposition of all service requests
• Works with business users to elicit high-level requirements and capture business needs
• Clearly articulates and documents business functional requirements
• Review Customer/Clients Business Requirements/Request (CBR), Business Problems Statement and Create Business Functional Requirements (BFR)
• Conducting reviews with all Team on Technical Deliveries
• Performs requirements analysis in conjunction with the Technical Design Team & Technical Architects
• Engage with client on requirements and application Review Solution & Design

Requirements
Education:

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or similar technical discipline; or, equivalent demonstrable experience.

Experience:

• Minimum of 7 years of technology experience
• 5 years hands-on technical roles in the field and relies on experience
• Successful full life-cycle implementation of a least 2 major projects

Specialized knowledge:

• Good background in Data Base design in Microsoft SQL and Access.
• Background in Microsoft .NET, Visual Basic, Excel, Word, Outlook and HTML.
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
• Ability to manage multiple projects simultaneously and under pressure.
• Strong attention to detail and focus on task completion.
• Internal and External Stakeholder Management.
• Knowledge of project management methods
• Able to continuously meet targets and surpass expectations.
• Articulate and well presented.
• Having the necessary drive and enthusiasm required for a tough competitive industry. Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
• Technical experience with systems networking, databases, Web development, and user support.

Skills:

• Strong project management skills with effective results focus within an information systems environment.
• Strong analytical and problem-solving skills.
• Experience in the development and implementation of standards, procedures and guidelines to support operational processes.
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
• A results oriented individual who thrives working in a fast-paced environment

Application Closing Date
1st March, 2018

CLICK HERE TO APPLY

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Job Opportunity: Outside Sales Specialist – Client Solutions At Dell Inc

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Can you combine a proven track record in sales with up-to-date knowledge of technology? If you are passionate about what you do, the career possibilities at Dell will be second to none. Within Client Solutions (CS) we are looking for an Outside Sales Specialist – Client Solutions to join our top-calibre team in Lagos, Nigeria.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities:

• Proactively solve customer business problems by providing expertise and by using higher complexity solutions
• Identifying product gaps & sales opportunities based on insights and analysis
• Be the regional Point of contact (trusted advisor) for Product Group (R&D) and Field Sales teams
• Regularly be engaged at customer facilities and deliver high impact presentations leveraging strong technical skills
• Manage the relationship with high-level POC within group of accounts to ensure opportunities are identified and closed; usually assigned an overlay or shared quota; deployed against qualified opportunities; attain volume objectives; refer leads beyond the scope of this job to other sellers within the organization
• Recommend product and service configurations to assist with overall system design and integration
• Communicate technology roadmaps and vision and associated technical advantages of the proposed solution

Essential Requirements

• Successful sales track with demonstrated experience in the client devices portfolio; displays, client peripherals, notebooks, workstations and/or similar devices ecosystem business
• Be able to deliver the Client Solutions strategy, identifying opportunities, market trends and customer challenges
• Proven experience dealing with Channel Partners, ISVs (Independent Software Vendors ) and Distributors. In-depth knowledge and insight of competitive landscape
• Deep understanding of hyper-visor / virtualised environments
• Very high English level mandatory

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

CLICK HERE TO APPLY ONLINE

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