Customer Service Partner Job At MTN Nigeria.

Job Title: Customer Service Partner

Location: Lagos

Job Description

• Ensure top quality customer support in all areas of key account management
• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Ensure 98% collection of ALL invoices as at when due
• Work with product, UAT and support teams to validate new products, new systems and upgrades
• Generate relevant reports as required by the business
• Ensure QA and prompt invoice delivery
• Ensure resolution of ALL service provisioning and sales support PPPs items
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
• Liaise with support teams (within and outside ES)  in order to resolve any customer identified issue
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
• Achieve at least 80% score in ES Customer Satisfaction internal surveys
• Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job condition:

• Normal MTNN office environment
• Extended work hours which may include weekends
• Occasional travel required
• Mobile tools of trade (Laptops and remote accesses)

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Experience & Training 
Education:

Head Of Sales Vacancy At Global Profilers

Category:Sales, Business development (Lagos)

Sector:IT / Telecom

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Head of Sales for our client who is a digital solutions company.

Summary

Responsible for developing and executing all key growth sales strategies tactics and action plans required to grow the company’s business.

Responsibilities

Responsible for the establishment of both annual and monthly sales objectives in coordination with the Company's business plan.

Responsible for providing an annual Sales Plan and providing quarterly updates, revisions and modifications to the Plan.

Responsible for coordinating the specific objectives of the Sales Plan with all of the functional departments of the company and, most specifically with Finance in coordination with Business Development, establishes both market and target customer strategies for the company.

Build and maintain strong, long-lasting customer relationships

Partner with customers to understand their business needs and objectives

Effectively communicate the value proposition through proposals and presentations

Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts

Responsible for the successful management of the needs of the Company's customers in order to meet the objectives of the company's overall business plans and strategies manage all of the field and in house sales functions of The Company's facilities.

The position specifically is responsible for field sales, inside sales and telemarketing, and all customer support functions of the business

Define and manage the monthly and annual sales objectives for all of the sales personnel

Keep up to date with recent market and industry trends, competitors, and leading customer strategies

Skills & Knowledge Required          

8 years’ Experience in a managerial role in Sales [Telecoms, FMCG, Lottery and Payment]

Proven sales experience, consistently meeting or exceeding targets

Managing relationships at a range of media institutions (newspaper, radio, online etc.)

Strong mass market awareness, digital media knowledge

Proven ability to drive the sales process from plan to close

Pre-existing agent network and/or corporate relationships

Managing a national agent network

Demonstrable experience in developing client-focused, differentiated and achievable solutions

Sales strategy promoting a national network with a localised State strategy

Excellent verbal and written communications skills

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Education

BA/BSc Mandatory.

PGD/MBA in Mass Communication or Economics recognized international qualification an added advantage.

Proficiency in Microsoft Word, Outlook and PowerPoint

Please send in applications directly to info@globalprofilers.com with role/designation of interest as subject of the mail. 

OR

CLICK HERE TO APPLY ONLINE

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Corporate Marketers Needed At Femi Akinola And Sons

Description

• The CM is the field brand manager of company products.
• An effective corporate marketer is one who has a wholesome knowledge of his organization.
• He sells the corporate product (product designed for corporate bodies and not general public)
• He must make a daily plan of his itinery and report same in writing form. This can translate to a weekly schedule itinery must contain name of organization or bodies visited, contact person, contact telephone number, subject of engagement, achievement and progress.
• A CM must be articulate, eloquent and possess great skill of negotiation. He or she must be vast and current in affairs
• He must however not rebrand product name company name and articles for the purpose of wooing clients
• At CM sells
• corporate loansEmployees Loan/ salary advance e.g EFCA
• Corporate investment eg the fixed deposit investment, savings investment 

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Requirements

BSC,HND In Marketing and any other related discipline

Benefits

Attractive salaries
Bonuses and allowances

 

CLICK HERE TO APPLY

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