Customer Service/Admin Officer at Top Grade Project Ltd

Title: Customer Service/Admin Officer

Location: Lagos, Nigeria

Attract potential clients by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

Job Summary

Liaise between clients and the company, assist with complaint & process error resolution, account questions, billing, cancellations, and other queries.

Primary responsibilities

·        Resolve client complaints via phone, email, or social media.

·        Use telephones to reach out to clients and verify account information.

·        Greet clients and ascertain reason for calling.

·        Cancel or upgrade client orders

·        Assist with placement of orders, refunds, or exchanges.

·        Advise on company information.

·        Take payment information and other pertinent information such as addresses and phone numbers.

·        Attempt to persuade clients to reconsider cancellation.

·        Compile reports on overall customer satisfaction.

Administrative Responsibilities

You will act as the point of contact for all employees, providing administrative support and managing their queries.

Main duties include:

Core Function 1

·        managing office stock

·        Organizing company records.

·        Adequately prepare for research activities

·        Provide regular reports updates on (e.g. expenses and office budgets)

Core Function 2

·        Establish work priorities

·        Delegate and allocate tasks to work teams

·        Co-ordinate office administrative procedures

·        Ensure deadlines are met and procedures are followed.

·        Review, evaluate and implement new procedures and policies

·        Prepare reports and presentations with statistical data, as assigned

Requirements

·        Must have completed the compulsory NYSC scheme

·        HND/BSC with a minimum of second class lower division from an accredited Institution

·        Solid knowledge of office procedures

·        Experience with office management software like MS Office (MS Excel and MS Word, specifically)

·        Strong organization skills with a problem-solving attitude

·        Excellent written and verbal communication skills

·        Attention to detail

·        Additional qualifications in Office Administration are a plus

Salary Range:

Salary, bonuses and benefits would be negotiated at the interview (Very attractive).

Additional Working Incentives:

Professional training, capability and capacity development

Maternity leaves, study leaves and work leave where applicable

Application Closing Date

All applications must be submitted on or before Friday 23rd of March, 2018.

CLICK HERE TO START APPLICATION PROCESS

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