Customer Service Partner Job At MTN Nigeria.

Job Title: Customer Service Partner

Location: Lagos

Job Description

• Ensure top quality customer support in all areas of key account management
• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Ensure 98% collection of ALL invoices as at when due
• Work with product, UAT and support teams to validate new products, new systems and upgrades
• Generate relevant reports as required by the business
• Ensure QA and prompt invoice delivery
• Ensure resolution of ALL service provisioning and sales support PPPs items
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
• Liaise with support teams (within and outside ES)  in order to resolve any customer identified issue
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
• Achieve at least 80% score in ES Customer Satisfaction internal surveys
• Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job condition:

• Normal MTNN office environment
• Extended work hours which may include weekends
• Occasional travel required
• Mobile tools of trade (Laptops and remote accesses)

Read Also: N-Power Releases Names Of Successful Applicants For 2017 on Monday 20th 11:30pm

Experience & Training 
Education:

How To Check If You Have Been Pre-selected For NPowerNG

You will recall that we shared that 2017 applicants can check their pre-selection status today from 11.30pm.

Below is how to check your pre-selection status 👇👇👇

Please follow instructions carefully.

Related News: N-Power Releases Names Of Successful Applicants For 2017 on Monday 20th 11:30pm

N-Power Releases Names Of Successful Applicants For 2017 on Monday 20th 11:30pm

Few days ago, the most anticipated news broke out from Npower social media "2017 APPLICANTS can now check their name if they have been selected starting from Monday 20th 11:30pm" One will wonder what takes them so long to release the long awaited list? The answer is very simple "transparency sake" nothing more, nothing else, no names from senator or one big man at the top, the program is extremely for unemployed graduates. As you prepare towards 11:30pm on Monday, please note the following tips that will guide you;

1. Login website www.npower.gov.ng

2. Login with your phone number and your name or surname

3. The site may be extremely busy, we want to encourage you not to panic, you can try check your name anytime, so long you are able to do this before the commencement of verification exercise.

4. Remember only 300,000 will be selected out of 2.8m that applied for this program.

5. Always remember to send your complaint through all their social media Facebook, tweeter, instagram or support@npvn.desk-mail.com

6. Be present at the venue of the verification exercise.

7. If you are successfully selected, please prepare all your credentials for the verification exercise.

8. Note that checking your name as from next week Monday doesn't guarantee you are volunteer for this program until after your verification exercise.

9. Keep all your details to yourself only, don't share it with second party.

10. Learn from any 2016 volunteer.

More details shortly.

Related Post:  N-power 2017 Registration Closes 11:59pm Today (Jyly 27).

Apply for Green Card Lottery Now

 

Get the life you deserve in The United States

Apply for Green Card Lottery Now

Benefits of Green Card Lottery Experts' Services

• 24/7 access to your application for changes and updates.

• Application Review for matching your application to all of the governmental requirements.

• Accurate and timely submission of your application to the U.S. Green Card lottery program.

• Photo standardization and Electronic submission conforming to U.S. Government standards.

• Year-round customer service support available in multiple languages

• Fill out one application and submit it to multiple DV lotteries.

 CLICK HERE TO APPLY

 

RELATED POST: Get Access to 247fastfunds

Samuel Peter Celebrates 37th Birthday.

Samuel Okon Peter (born September 6, 1980) is a Nigerian-American professional boxer who held the WBC heavyweight title in 2008. He rose to prominence in his early career following a string of knockout wins, at a time when the titles of the heavyweight division were largely fragmented.

In March 2008, Peter won a portion of the world heavyweight championship by knocking out Oleg Maskaev to win the WBC title. In October, in what would be his only defense of the title, Peter lost to a returning Vitali Klitschko, who stopped him in eight rounds. Peter is known for his rivalry with the Klitschko brothers, having faced Wladimir twice (in 2005 and 2010) and Vitali once.

 Happy Birthday Samuel Peter! 


Read Also: Fans Begged Messi Not To Quit National Team