Part-Time Work From Home as Photo Collector Anywhere in Nigeria

We are currently looking for people to participate in our Amethyst Image Collection project.  What is the project about? The purpose of this...

Monday, 5 February 2018

Call Center Representative at Kolcrest Global Services


Job Description


We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

 Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Mode of Application
All qualified and interested applicants should forward phone number, location discipline and role applied to this phone number 0815-155-6414 or forward a comprehensive resume/CV  to the company e-mail address kolcrestservices@outlook.com: email for urgent recruitment and must be willing to resume duty immediately.

Administration Manager at Bridge International Academies

Job Title: Administration Manager-Based outside Lagos

Who We Are
Bridge International Academies is an education innovation organization that designs technology-enabled, national-syllabus aligned primary and nursery school content to empower communities to give children a high-quality education. Bridge directly operates over 460 schools across Kenya, Uganda and Nigeria, and acts as a government school operator for dozens of public primary and nursery schools in Liberia and India. Bridge works with parents, teachers and communities to provide the technology, training and resources to provide under-served communities with the support they need to deliver an education to their children that engages their hearts and minds, and ensures that they will complete primary school literate and numerate and able to take on the world.
Join Us!
Do you believe that every child deserves the same quality of education no matter where they live, or who their parents are? Do you think that we need innovation in education? Do you want to challenge the status quo? Then join us!
Bridge is now the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization. If you believe in our mission and are looking for a fast-paced, always changing working environment with room to grow and learn, we are looking for you!
What you will do:
The Administration Manager is responsible for overseeing all the administrative activities that facilitate the smooth running of the Bridge International Academies Office and can lead strategic projects and events to improve the well-being of Bridge staff. This person is a highly energetic, superstar idea generator, organizer, project manager, and Microsoft Office whiz that can manage several Administration assistants, and is willing to work whatever hours and times are needed to get things done. Last but not least, the Administration Manager is a friendly but firm presence in the office to ensure that all Company policies are being adhered to

  • Supervises and manages administrative assistants in the R&T team, HQ, Warehouse and Uganda(country office)
  • Managing the duties of office cleaners, building security, and maintaining a relationship with building management to ensure that Bridge is receiving the correct level of service
  • Lead the Administration Department in providing high quality service to the entire Company and any visitors, including maintaining regular quality tea service, front desk support, onboarding employees, etc.
  • Manage security for the building – reviewing CCTV footage, ensuring that only authorized personnel are in the office, etc.
  • Assist Bridge Staff with questions and concerns around the work environment
  • Manage and maintain inventory and stock controls over administration assets (office supplies, furniture, etc.), leverage technology and systems to ensure that tracking is repeatable, scalable, and fail-safe
  • Strategically manage the Company’s floor plan/layout and general office needs
  • Ensure that the work environment is well kept and motivating for employees
  • Organize company events, both in and out of the office
Professional Requirements
  • Prior experience as an Administration Manager preferred; experience working in Administration
  • Prior management and project management experience
  • High energy, highly motivated personality but a stickler for rules
  • Good communicator – verbal and written
  • Available at all hours (when necessary) to attend to the office in person

What You Should Have
  • Bachelor’s degree from a top academic institution with top marks
  • Superb Microsoft Office skills (Excel, Word, PowerPoint)
  • Very competent with technology platforms and quick to pick up new systems
  • At least four years’ experience working in project management/fast-paced environments, ideally with an administrative bent

You Are Also:
  • Proactive – You don’t always need supervision and you are a self-starter. Your personal drive to succeed and deliver keeps you working when you may not have a supervisor with you.
  • A detailed doer - You have a track record of getting things done.  You’re organized and responsive.  You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done.  You can multi-task dozens of such projects at once and never lose sight of the details.  Likely, you have some experience in a start-up or other rapid-growth company. 
  • A networking mastermind- You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech.  You can influence strangers in the course of a single conversation.  Allies and colleagues will go to bat for your ideas. 
  • A creative problem-solver- Growing any business from scratch comes with massive and constant challenges.  On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging around $7 a month per pupil.  You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.  
  • A customer advocate- Our customers – these families living on less than $2 a day per person – never leave your mind.  You know them, get them, have shared a meal with them (or would be happy to in the future).  You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their customer benefit, experience, and value.
  • A malleable learner -You believe you can always do better.  You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.


Friday, 2 February 2018

Guaranty Trust Bank 2018 Graduate Trainee Programme

Job Title: Graduate Trainee

Location:
 Nigeria

Summary
  • Guaranty Trust Bank is committed to constantly grooming young talents and providing them with opportunities to explore their strengths, discover themselves, and make an impact in the environment.
  • Our entry level training programme is an exciting platform to launch your career as we provide and create a world-class training environment.
Application process
Our criteria for Entry level Programme (ELP) is as detailed below. Candidate must:
  • Have completed WAEC/NECO with at least 5 credits including Mathematics and English, at no more than two (2) sittings
  • Be a graduate with a minimum of second class lower division from an accredited University
  • Have completed the compulsory NYSC and possess NYSC certificate
  • Must be no more than twenty-six (26) years of age
You will be invited to go through the Bank’s five-step recruitment process, summarized below:

Step 1: Computer-Based Assessment
If eligible, you will be invited to complete a Computer-Based assessment comprising of questions covering Spatial Reasoning, Abstract Reasoning, Verbal Reasoning, History/Current Affairs, Logical Reasoning and Data Interpretation.
The assessment help us determine if you possess the skill to succeed in a role with Guaranty Trust Bank.

Step 2: Pre-Interview Documentation
Upon successful completion of the assessment, you will be invited for an informal chat with a member of the Human Resources Team, where you’d be required to provide evidence of relevant qualifications/credentials for verification. You may also be required to write an essay details of which will be communicated during the discussion.

Step 3: Panel Interview
The next stage of the process is a competency-based panel interview. Candidates are expected to demonstrate key capabilities and also exhibit qualities and skills the Bank requires

Step 4: Final Interview
This stage involves a one-on-one interview with a member of the Executive Management Team. In addition to competency-based questions, candidates are expected to demonstrate industry knowledge and the passion required to work in Guaranty Trust Bank.

Step 5:
 Entry Level Training Scheme
Candidates who are successful at the Final Interview will be offered a place in our four-month Entry Level Programme (ELP). Here participants are trained and tested on practical, social, and technical aspects of Banking. Successful candidates will be absorbed into the Bank subsequently.

Application Closing Date
Not Specified.

CLICK HERE TO APPLY


Related Post: Power Plant Manager at Flour Mills Nigeria Plc

Thursday, 1 February 2018

Customer Care Executive at G4S Secure Solutions Nigeria Limited

Job Title: Customer Care Executive

Location:
 Lagos

Main Purpose of the Role
  • Responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services.
  • Troubleshooting problems and coordinate with various internal departments to resolve problems.
Other responsibilities include:
  • Interact with customers by phone, e-mail and/or face-to-face regarding various care issues.
  • Conducting and reporting NPS monthly
  • Regular soft calls and visits to the customers
  • Administration of customer satisfaction surveys ( 2 times in a year)
  • Document and Follow through to resolve all customer complaints
  • Gather and report relevant information about the industry, business prospects and competition
  • Make a monthly summary report .
  • Provide hands on support of customer care initiatives such as automated provisioning, online billing and detailed account management.
  • Solicit cross-selling and up-selling opportunities within the customer care experience.
  • Tracking and reporting of relevant customer care performance metrics.
  • Capturing and applying customer feedback.
  • Regular update of client details and information
  • Develop and maintain relationships which benefit client
  • Keep abreast of competitor activity and recommend any necessary tactical action
  • Identify new opportunities
  • Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
  • Maintain good relationships with customers through regular phone contact,e-mails or the personal contact
  • Handling customer complaints and enquiries and also to proffer solution
  • Managing existing client contract and expanding existing contract for new business opportunities
  • To provide client with in-depth knowledge of our business and excellent service
  • Identify and develop sources of potential clients
  • Analyse records of customer inquiries
  • Maintain accurate records of all contacts with clients
  • Overcome client resistance/objections to services we provide
  • Any other that may be needful and assigned
Qualifications, Knowledge & Experience
  • University Graduate or equivalent
  • At least 2 years hardcore sales experience
  • Experience in a multinational organization
  • Experience in a software sales environment
  • Knowledge of implementing sales and marketing policy and procedures
Personal Attributes:
  • Proactive in their work and willing to take the initiative to propose and implement new approaches
  • Results oriented
  • Commercial flair
  • Passion for customer service
  • Able to work without supervision
  • High level of integrity
  • Excellent communication and negotiation skills
Competencies:
  • Refer to Aligned Sales Competency Framework
Application Closing Date
7th February, 2018.

Method of Application

Interested and qualified candidates should send their CV's and a one page letter setting out why they are the right candidate for this position to: hr@ng.g4s.com

Note: Candidates without the requisite experience should not apply.

Related Post: BANK OF INDUSTRY (BOI) GRADUATE ENTREPRENEURSHIP FUND (GEF) 2018

Power Plant Manager at Flour Mills Nigeria Plc

Job Title: Power Plant Manager

Experience: 8-10 years

Minum Qualification: University degree B.Sc or B.A

Deadline: Tuesday, 20th Feb. 2018

The Job

Supervise the operation and maintenance of the power generating plant.
Responsible for the condition of machinery in operation or available for operation
Review and approve drawings, plans, and specifications relating to installation and repair of plant equipment.
Keeps records for new materials and supplies and oversees the preparation of power generation reports.

The person must
  • Have extensive knowledge of the principles, practices, machines, equipment, materials and operating procedures of a power generating plant.
  • have extensive knowledge of the principles of electric power generation and of plant construction and equipment.
  • have extensive knowledge of the occupational hazards connected with power plant operation and of necessary safety precautions.
  • Be able to plan, assign, direct and review the work of subordinates and provide instruction in a manner conducive to improve performance and high morale.
  • Be team oriented, adaptable and  dependable

Qualification
  • First degree in Engineering
  • Must be a registered member of COREN, NSE
  • Experience in Turbine operation and maintenance is an added advantage
Experience
  • 8 years of technical and managerial experiences that includes the operation and maintenance of a power plant of 10MW or larger.

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