Customer Care Officer at Ibadan Electricity Distribution Company

Job Title: Customer Care Officer

Location: Ibadan, Oyo
Specialization: Customer Care

Job Description

• Managing the day to day running of IBEDC's Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services      

Responsibilities

• Assists in the implementation of IBEDC's customer service policies and strategy
• Responds to customer inquiries, requests and complaints
• Creates and manages customer log - database to monitor and track all customer issues and resolution
• Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
• Executes the day-to-day operations of the unit and oversees call centre operations

Qualifications and Requirements

• Good understanding of Electricity Distribution Business and the Power Sector in general
• Knowledge of Utility Industries
• Strong Customer Relation Management Skills
• Good knowledge of Marketing & Customer insights
• Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
• Proficient in the use of Microsoft Office suite
• Minimum Qualification - Bachelor Degree  
• Required Experience 3 - 5 years  

Application Closing Date
10th May, 2018.

CLICK HERE TO APPLY ONLINE

Related Post: System Engineer at New Horizons Ltd

Quality Control Manager Job at Reactor Beverages Limited

Job Title: Quality Control Manager

Location: Lagos

Job Brief

• We are looking for an experienced Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer.
• They must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition.
• The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.

Responsibilities

• Understand customer needs and requirements to develop effective quality control processes
• Devise and review specifications for products or processes
• Set requirements for raw material or intermediate products for suppliers and monitor their compliance
• Ensure adherence to health and safety guidelines as well as legal obligations
• Supervise inspectors, technicians and other staff and provide guidance and feedback
• Oversee all product development procedures to identify deviations from quality standards
• Inspect final output and compare properties to requirements
• Approve the right products or reject defectives
• Keep accurate documentation and perform statistical analysis
• Solicit feedback from customers to assess whether their requirements are met
• Submit detailed reports to appropriate executives
• Be on the lookout for opportunities for improvement and develop new efficient procedures

Requirements

• Proven experience as quality manager
• Conscientious and responsible
• A keen eye for detail and a results driven approach
• Outstanding communication skills
• Excellent organizational and leadership skills
• Proficient in MS Office
• In depth understanding of quality control procedures and relevant legal standards
• Excellent math abilities and working knowledge of data analysis/statistical methods
• HND in Food & Nutrition or relevant field
• Certification of quality control is a strong advantage (ISO 9000 etc.)

Remuneration
Very attractive.

Application Closing Date
25th May, 2018.

Method of Application
Interested and qualified candidates should send their CV's and Cover Letter to:careers@reactorbeveragesltd.com.ng

RELATED POST: MANAGEMENT TRAINEE RECRUITMENT AT WORKFORCE GROUP

Graduate Customer Service Officer Job at UBA

Reference No: UBAAbuja/NorthCentralCSO/FTO2018

Location: Municipal Area Council - Abuja (FCT), Makurdi - Benue, Nigeria; Lokoja - Kogi, Ilorin - Kwara.

Contract Type: Permanent

Job Functions: Banking

Industries: Financial Services



Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales

Role and Responsibilities
Customer Relations Management/Sales:

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

Customer Service Ambassador:

• Service Improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service Issues Resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

Educational Qualification:

• Minimum Educational level - B.Sc. in any related discipline

Age:

•  27 years and below

Experience (Optional):

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage)

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

Application Closing Date
11th May, 2018.

CLICK HERE TO APPLY ONLINE

Related Job: Graduate Trainee Job at Mark Gray Industry Ltd Job

System Engineer at New Horizons Ltd

JOB DESCRIPTION

Managing and monitoring all installed systems and infrastructure. Installing, configuring, testing and maintaining operating systems, application software and system management tools.

RESPONSIBILITIES

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution

REQUIREMENTS

Minimum of HND in any related field

Extra certification will be an added advantage

Should be based in Lagos

Application deadline: Fri 18, May 2018

CLICK HERE TO APPLY ONLINE

Related Post: Internal Audit Vacancy at Erisco Foods Limited

Business Reporter Job at BBC Nigeria

Job Introduction

The BBC is an international multimedia broadcaster on radio, TV, online and social networks with a weekly global audience of 320 million.  As part of a historic and exciting expansion of BBC Africa, the BBC World Service is launching new Business daily and weekly TV programme and innovative digital content alongside existing African business output.

We are looking for a Business Reporter to join our team in Lagos on a continuing basis.

Main Responsibilities

With excellent English language skills, you will have experience of business reporting, delivering creative output for digital, TV and radio platforms.  Hausa language skills would be preferable.  Working closely with the London, Nairobi, Lagos and Johannesburg bureaux, you will prepare edited material either working in a self-op environment or with a craft editor to produce inserts and packages for the various outlets such as Business TV features, News bulletins, Online or social.  You will source and brief contributors for live and edited stories and interview them for broadcast and alert editors to breaking news, being ready to file accurate reports on the spot.  

The Ideal Candidate

• The successful candidate will have an excellent command of English language (both written and spoken), with a strong journalistic and business reporting background.  Knowledge of Hausa would be preferable.  
• A network in the business sector is essential.  
• Strong digital understanding and awareness of the latest broadcast technology and the ability to learn new skills is important.  
• You will have a strong broadcasting voice and a track record of accuracy and impartiality.  Knowledge of cameras to film professionally would be a distinct advantage.

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are very important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups.  We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

Related Post: Management Trainee Recruitment at Workforce Group