Graduate Customer Service Officer Job at UBA

Reference No: UBAAbuja/NorthCentralCSO/FTO2018

Location: Municipal Area Council - Abuja (FCT), Makurdi - Benue, Nigeria; Lokoja - Kogi, Ilorin - Kwara.

Contract Type: Permanent

Job Functions: Banking

Industries: Financial Services



Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales

Role and Responsibilities
Customer Relations Management/Sales:

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

Customer Service Ambassador:

• Service Improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service Issues Resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

Educational Qualification:

• Minimum Educational level - B.Sc. in any related discipline

Age:

•  27 years and below

Experience (Optional):

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage)

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

Application Closing Date
11th May, 2018.

CLICK HERE TO APPLY ONLINE

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System Engineer at New Horizons Ltd

JOB DESCRIPTION

Managing and monitoring all installed systems and infrastructure. Installing, configuring, testing and maintaining operating systems, application software and system management tools.

RESPONSIBILITIES

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution

REQUIREMENTS

Minimum of HND in any related field

Extra certification will be an added advantage

Should be based in Lagos

Application deadline: Fri 18, May 2018

CLICK HERE TO APPLY ONLINE

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Business Reporter Job at BBC Nigeria

Job Introduction

The BBC is an international multimedia broadcaster on radio, TV, online and social networks with a weekly global audience of 320 million.  As part of a historic and exciting expansion of BBC Africa, the BBC World Service is launching new Business daily and weekly TV programme and innovative digital content alongside existing African business output.

We are looking for a Business Reporter to join our team in Lagos on a continuing basis.

Main Responsibilities

With excellent English language skills, you will have experience of business reporting, delivering creative output for digital, TV and radio platforms.  Hausa language skills would be preferable.  Working closely with the London, Nairobi, Lagos and Johannesburg bureaux, you will prepare edited material either working in a self-op environment or with a craft editor to produce inserts and packages for the various outlets such as Business TV features, News bulletins, Online or social.  You will source and brief contributors for live and edited stories and interview them for broadcast and alert editors to breaking news, being ready to file accurate reports on the spot.  

The Ideal Candidate

• The successful candidate will have an excellent command of English language (both written and spoken), with a strong journalistic and business reporting background.  Knowledge of Hausa would be preferable.  
• A network in the business sector is essential.  
• Strong digital understanding and awareness of the latest broadcast technology and the ability to learn new skills is important.  
• You will have a strong broadcasting voice and a track record of accuracy and impartiality.  Knowledge of cameras to film professionally would be a distinct advantage.

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are very important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups.  We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

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Corporate Sales Executive Vacancy at Jumia Group

Corporate Sales Executive at Jumia Group

Who we are  Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Jumia Travel is a hotel/flights booking website that provides travellers with the perfect place/flight they need at the best price from more than 25,000 hotels in Africa and more than 200,000 hotels around the world. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey Responsibilities  This role is ideal for a travel professional with sales experience within a travel agent or a tour operator, seeking career development and something a little different. Reap the benefits and utilise your existing travel experience! In particular you will: Build and maintain relationships with new and existing clients  Communicating with clients to understand their travel needs  Preparing tailor made proposals  Converting enquiries to bookings to exceed targets and earn commission  Supporting senior managers with ad hoc projects  Develop, build, and manage a client base of corporate accounts  Target new and existing B2B accounts Attend networking events with PR/Marketing team and Follow up on leads generated from the events  Professional Skills & Qualifications Degree in Hospitality, Travel, Tourism, Business or relevant field  3 - 5 years experience selling travel packages to B2B  Candidates with personal travel experience will be preferred  Exemplary sales skills and customer oriented approach  Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)  Ability to present, persuade and communicate effectively  Ability to understand client's needs and present solutions Understanding of market and product  We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures CLICK HERE TO APPLY ONLINE Related Job: Graduate Trainee Job at Mark Gray Industry Ltd Job

Internal Audit Vacancy at Erisco Foods Limited

Job Title:                                 Head, Internal Audit

Organisation:                        Erisco Foods Limited

Location:                                 Lagos

Experience:                            3 - 5 years

Minimum Qualification:   University Degree B.SC or B.A

Application Closes:             Monday, 30 April 2018

Details

Erisco Foods Limited is a leading manufacturer of Tomato paste and other made in Nigeria drinks and food products and the 4th largest tomato paste producing company in the world.

Key Responsibilities

• Evaluates the system of internal controls to determine operational, business and financial risks.
• Performs assigned audits within budgets by prioritizing audit work and allocating own time to high-risk areas.
• Coordinates audit work with and directs other team members, and completes audit with a sense of urgency from planning to report issuance.
• Identifies control weaknesses and related business exposures.
• Rapidly develops an understanding of business operations and systems under review and creates clear supporting documentation.
• Conducts thorough audit testing to validate that controls are operating.
• Reviews audit work of other team members.
• Professional working relationship with senior management.
• Quickly learn and understand diverse business processes/systems, assess the adequacy of internal controls mitigating unacceptable business risks and develop an effective risk based audit approach.

Method of Application

Applicants should submit their Application Letters and Resume as one attachment in MS Word or PDF format to: recruitment@eriscofoodsltd.com.ng indicating the position title and location as the subject of email only.

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Management Trainee Recruitment at Workforce Group

Job Title: Graduate Trainee

Location: Lagos
Job Level: Entry Level

Job Description

• This Management Trainee programme is for confident and smart Individuals who have passion for achieving success in everything they do. 
• The Management Trainee recruitment will be a rigorous process which will take most of your time on the set date. We encourage you to be prepared and patient as you go through our process. We look forward to meeting with you.

Qualifications

• Tertiary Education, preferably in Marketing, IT, Sales, Business Administration, Finance
• 0-1 years post-NYSC experience
• Not more than 26 years old as at the time of application
• Willing to relocate within and outside Nigeria
• Minimum of 3.0 CGPA (Second Class Lower)

Personality:

• Ability to learn new tools and technologies
• Ability to speak confidently in public
• Strong analytical skills, problem-solving abilities, excellent interpersonal skills
• Ability to work in a fast-paced environment
• Strong communication skills with ability to connect with people at all levels
• Maintains confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed

Application Closing Date7th April, 2018.

CLICK HERE TO APPLY

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Graduate Trainee Job at Mark Gray Industry Ltd Job

Job Title: Graduate Trainee

Location: Lagos

Responsibilities

• Work with operations personnel in validation for Core operations related designs greater efficiencies and lower operational costs
• Communicate status of projects to general management level/senior management
• Manage the organization quality process to ensure that new projects and tasks are implemented with minimal interruption to operations and attain the company quality objectives
• Analyzing business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice

Requirements and Skills

• Excellent written, oral, interpersonal and organization skills
• Achieving results through influence where no direct line authority exists

Application Closes on 30th April, 2018.

Interested and qualified candidates should send their Applications and CV's to: info@markgrayindustries.com

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