Fashpa is seeking sales associates who can provide the best shopping experience to our awesome clientele in our Lagos location.
Summary
Job Title: Customer Experience Associate
What’s the opportunity?
We are Fashpa a fashion retailer in Lagos. Our vision. Transform Fashion Industry with Tech. We are looking for a rare one, a Customer Experience Associate - our spin on a Sales Associate to join our team.
What’s a Customer Experience Associate, exactly?
This is fashion-conscious, service-oriented, incentive driven, sales powerhouse. Customer Experience Associates bring their knowledge of our product and brand to the forefront and complete the package deal with their love for style, passion for quality and insistence on top-tier service. They fully understand and appreciate the importance of our customer's happiness and are willing to get innovative to ensure the customer has the best shopping experience possible. Our one to one fit studio experience offers customers both an alternative and complementary service to our web-driven model. Don't think traditional retail shop; what we're building you haven't seen before.
What's exciting about this opportunity?
Our shopping experience comes in a variety of forms. As a customer experience associate, you will be at the helm of in-store and online experience for our customers, from supporting customers who curiously wander into the store and those who contact us online. Your extensive product knowledge and service mindset establishes you as a memorable ambassador for the Fashpa brand.
Okay, now I’m interested. Who are you looking for
You…
- Have sales experience in traditional retail or relevant sales experience and understand the power of generating leads
- Love making people happy and want to help everyone look and feel great
- Know or want to learn as much as possible about women’s fashion, fabrics, styles, fit, and more
- Are self motivated and confident in your ability to network
- Will serve as the front line, on-call resource for all customers via phone, email and in store
- Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience don't go 100% as planned
- Are ready to know our catalog and technology inside and out in order to offer style advice and help customers find what products they need to fill their particular needs
- Will work with our leadership team to develop initiatives that improve the customer/Fashpa experience
- Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams
Full-Time Hours:
- Monday-Friday ( rotating schedule)
- plus weekend work
Qualifications
- Candidate must be SMART
- Minimum of an HND or BSc in any relevant discipline
- 1 – 3 years post-NYSC experience in as a Sales , Marketing, Customer Service or Business Development
- Previous Fashion Experience either in sales, tailoring or styling is a HUGE advantage
- Experience in the retail environment is very crucial and an added advantage
- Should have good administrative skills
To Apply:
Email: careers@fashpa.com with your resume and cover letter
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