Customer Care Executive at G4S Secure Solutions Nigeria Limited

Job Title: Customer Care Executive

Location: Lagos

Main Purpose of the Role

• Responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services.
• Troubleshooting problems and coordinate with various internal departments to resolve problems.

Other responsibilities include:

• Interact with customers by phone, e-mail and/or face-to-face regarding various care issues.
• Conducting and reporting NPS monthly
• Regular soft calls and visits to the customers
• Administration of customer satisfaction surveys ( 2 times in a year)
• Document and Follow through to resolve all customer complaints
• Gather and report relevant information about the industry, business prospects and competition
• Make a monthly summary report .
• Provide hands on support of customer care initiatives such as automated provisioning, online billing and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.
• Regular update of client details and information
• Develop and maintain relationships which benefit client
• Keep abreast of competitor activity and recommend any necessary tactical action
• Identify new opportunities
• Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
• Maintain good relationships with customers through regular phone contact,e-mails or the personal contact
• Handling customer complaints and enquiries and also to proffer solution
• Managing existing client contract and expanding existing contract for new business opportunities
• To provide client with in-depth knowledge of our business and excellent service
• Identify and develop sources of potential clients
• Analyse records of customer inquiries
• Maintain accurate records of all contacts with clients
• Overcome client resistance/objections to services we provide
• Any other that may be needful and assigned

Qualifications, Knowledge & Experience

• University Graduate or equivalent
• At least 2 years hardcore sales experience
• Experience in a multinational organization
• Experience in a software sales environment
• Knowledge of implementing sales and marketing policy and procedures

Personal Attributes:

• Proactive in their work and willing to take the initiative to propose and implement new approaches
• Results oriented
• Commercial flair
• Passion for customer service
• Able to work without supervision
• High level of integrity
• Excellent communication and negotiation skills

Competencies:

• Refer to Aligned Sales Competency Framework

Application Closing Date
7th February, 2018.

Method of Application
Interested and qualified candidates should send their CV's and a one page letter setting out why they are the right candidate for this position to: hr@ng.g4s.com

Note: Candidates without the requisite experience should not apply.

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Power Plant Manager at Flour Mills Nigeria Plc

Job Title: Power Plant Manager

Experience: 8-10 years

Minum Qualification: University degree B.Sc or B.A

Deadline: Tuesday, 20th Feb. 2018

The Job

Supervise the operation and maintenance of the power generating plant.

Responsible for the condition of machinery in operation or available for operation

Review and approve drawings, plans, and specifications relating to installation and repair of plant equipment.

Keeps records for new materials and supplies and oversees the preparation of power generation reports.

The person must

• Have extensive knowledge of the principles, practices, machines, equipment, materials and operating procedures of a power generating plant.
• have extensive knowledge of the principles of electric power generation and of plant construction and equipment.
• have extensive knowledge of the occupational hazards connected with power plant operation and of necessary safety precautions.
• Be able to plan, assign, direct and review the work of subordinates and provide instruction in a manner conducive to improve performance and high morale.
• Be team oriented, adaptable and  dependable

Qualification

• First degree in Engineering
• Must be a registered member of COREN, NSE
• Experience in Turbine operation and maintenance is an added advantage

Experience

• 8 years of technical and managerial experiences that includes the operation and maintenance of a power plant of 10MW or larger.

CLICK HERE TO APPLY

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Urgent Recruitment At Total Exploration and Production

Total Exploration and Production require the services of the following graduates who can work offshore and onshore. 

1. Mechanical Engineering

2. Corrosion Engineering

3. Electrical and Electronics Engineering

4. Human Resources personnel

5. Accountants

Qualifications:

HND and BSc minimum of 2.1 from a reputable university other certifications will be an added advantage.

Method of Application: 
Interested candidates should forward their CVs to mary.adepegba@total.com.ng

Deadline: 15th February, 2018

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Personal Assistants Job At Literamed Publications Nigeria Ltd

Literamed Publications Nigeria Limited, est. 1969, is Nigeria’s leading Children’s book publisher. Its imprint, “Lantern books” is now a household name in Nigeria and West Africa.

Literamed has in its stable over 400 titles of books for Pre-primary, Primary, Secondary and Literature texts for different age ranges, all widely accepted in Nigerian Schools.

Job Title: Personal Assistant

Location: Lagos

Requirements

• HND/B.Sc in Secretariat Administration, Office Management, or any other related field
• Age: 28 – 34 years
• 3 years of work experience
• Able to work under pressure
• Able to meet deadlines
• Maintain high level of confidentiality
• Good reporting skills
• Good filing skills

Application Closing Date
9th February, 2018.

How to Apply
Interested and qualified candidates should send their CV’s to: johnson.akinkuowo@lantern-books.com Subject of the mail should clearly state the Position being applied for e.g – Application for Personal Assistant.

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Apply For Federal Ministry of Education 2018/2019 Commonwealth Scholarship and Fellowship Plan (CSFP)

The Honorable Minister of Education, Malam Adamu invites applications from qualified Nigerian University graduates to participate in the 2018/2019 Commonwealth Scholarships and Fellowship Plan (CSFP) selection exercise. 

2018/2019 Commonwealth Scholarship and Fellowship Plan (CSFP) UK Academic Year (Beginning in September/October, 2018)

DescriptionThe awards are tenable in the United Kingdom in any of two categories:

• One year taught Master course; or
• Doctoral degrees of up to three years duration.

Eligibility 
Candidates without any of the following requirements need not to apply:

• A first Degree of at least Second Class Upper for Maters and Relevant Master degree in addition to a Second Class Upper degree for Doctoral;
• Admission into a least one (1) UK Higher Institution listed in this website: http://bit.ly/cscuk-uk-universities;
• Evidence of supporting statement from a prospective supervisor from their chosen institutions in the UK fro PhD only;
• Evidence of National Youth Service Corps (NYSC) Discharge/Exemption certificate only;
• Candidates selected may be required to provide evidence of a particular level of competence in the use of English; and
• A medical Certificate of Fitness obtained from a Government Hospital.

Interview Requirements
All candidates who have met the requirements stipulated in the advertorials and have successfully completed and submitted their EAS forms online are invited to the interview with the following documents:

• Two (2) hard copies of the EAS forms;
• All original credentials and two (2) copies of each;
• Evidence of submission of three (3) referee’s reports attached to each application form;
• Evidence of supporting statement from UK Supervisor for PhD only;
• Original academic transcripts;
• Original and copy of NYSC discharge/exemption Certificate only;
• A medical certificate of Fitness obtained from a Government Hospitals;
• Two (2) passport size photographs; and
• Evidence of any special awards(s), prizes, academic publications and sample of work

Date and Venue 
Date and Time: Monday 26th February, 2018; 9.00am-12.noon
Schedule: Opening Ceremony by Hon. Minister of Education
Venue: Nanet Suite Opp. Federal Minister of Justice, Abuja

Date and Time: Monday 26th February, 2018; 1.00am-6.00pm
Schedule: Accreditation of Candidates
Venue: FSB Abuja
Candidates’ Zone of Origin: North East & South West 

Date and Time: Tuesday 27th February, 2018; 9.30am-6.00pm
Schedule: Interview Day
Venue: Nanet Suite Opp. Federal Minister of Justice, Abuja 
Candidates’ Zone of Origin: North East & South West 

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Date and Time: Tuesday 27th February, 2018; 9.30am-6.00pm
Schedule: Accreditation of Candidates
Venue: FSB Abuja
Candidates’ Zone of Origin: South East & North Central  

Date and Time: Wednesday 28th February, 2018; 9.30am - 6.00pm
Schedule: Interview Day
Venue: Nanet Suite Opp. Federal Minister of Justice, Abuja 
Candidates’ Zone of Origin: South East & North Central

Date and Time: Wednesday 28th February, 2018; 9.30am-6.00pm
Schedule: Accreditation of Candidates
Venue: FSB Abuja
Candidates’ Zone of Origin: North West & South South&

Date and Time: Thursday 1st March, 2018; 9.30am - 6.00pm
Schedule: Interview Day
Venue: Nanet Suite Opp. Federal Minister of Justice, Abuja 
Candidates’ Zone of Origin: North West & South South  

Date and Time: Thursday 1st March, 2018; 9.30am-6.00pm
Schedule: Collation of Scores/Results 
Candidates’ Zone of Origin: By the Panelist

Date and Time: Friday 2nd March, 2018; 9.30am - 6.00pm
Schedule: Closing & Submission of Reports
Candidates’ Zone of Origin: Director, FSB, Abuja

Impartment Note

• Candidates must ensure that they are duly accredited before the interview;
• Any candidates without the requirements mentioned eligibility will not be accredited for the interview;
• Not interview will be conducted for any candidate who fails to attend the interview on the date scheduled for their zone of origin;
• All Foreign certificate must be accompanied by the official English translation and evaluation;
• Candidates are advised to monitor the progress of their online application to ascertain before the date of the interview;
• Candidates should consider the following developmental priority areas of Nigeria as applicable to specific filed of specialization in writing their proposal: Science and Technology for development, Strengthening health systems and capacity, Promoting global prosperity, strengthening resilience and response to crises and Access, inclusion and opportunity;
• Applications will be graded on Academic Merit, likely development impact on completion of the study and quality of study plan;
• Only candidates who chose Federal Scholarship Board as their nominating Agency are to attend the interview.

Candidates Without:

• A minimum of Second Class Upper (21) degree
• NYSC discharge/exemption certificate
• Admission letter from any of the UK universities listed in the Commonwealth site, need not to appear for the interview.

Application Closing Date
22nd February, 2018.

How to Apply
All applications for CSFP Award should be made through the Electronic Application System (EAS).

• Click Here to Start Application
• When the page opens, click on "EAS portal/Applicant's portal", register and complete the form online
• Upload your scanned passport photograph, academic transcripts, birth certificate and admission letter received from UK Institution listed.
• Create PDF version of the completed application form, download and print two (2) hard copies for submission at the interview venue.

Relevant Websites

• 2018 CSFP Prospectus: http://bit.ly/cscuk-apply
• EAS Guides: www.cscuk.dfid.gov.uk/apply/eas/applicants/scholarships
• Details on the CSC’s other programmes: www.dfid.gov.uk/cscuk
• Information on Commonwealth Scholarships offered by other Commonwealth countries: www.csfp-online.org

For Further Enquiries
Please contact the Director, Federal Scholarship Board via: fsbfsb2011@gmail.com or Call: 08059108998, 08188862281

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